![]() Proof of at least 6 month's history of posting in this subredditĪs a result of this, users are now no longer able to edit their own flair. Your highest level of industry certification, or highest IT related job title held in the last 5 years to a comment you made in the last 6 months, helping someone in the community To obtain trusted flair for your account please message the mods of /r/HomeNetworking with the following info Trusted user flair has been added as a means of verification that a user has a substantial knowledge of networking. Please flair your posts as Solved, Unsolved, or simply Advice. If you can't find what you're looking for with the search function please feel free to post a new question after reading the posting guidelines See our documentation on this topic for more details.Please use the search function to look for keywords related to what you want to ask before posting since most common issues have been answered. PingPlotter also supports automatic saving of image files. Out of the box, the default file type is PNG, which creates the smallest possible file (with the highest quality as well!). This will allow you to save as a Windows bitmap, GIF or PNG file. To do this, use the " Save Image." option under the File menu. You might, instead, prefer to create an image file and then attach it to an email.This will put the image into the clipboard, and you can then paste it into your email or other document. To do this, use the " Copy as Image" option under the Edit menu. Depending on your email software, you might find it easiest to just paste an image into an email or document.You can use the "Send Email" option under the File menu to send an image via email.In a lot of cases, you'll want to include a snapshot of this screen in an email. The main graphs in PingPlotter can be a compelling picture of the problem. Creating a graphical image of the problem You'll need to create an image they can easily see in their email, or attach to their support case. You need to be polite but persistent, and have a strong story to get them to bring the problem to the next level.īecause many ISPs and providers don't give copies of PingPlotter to their front-line support technicians, you probably won't be able to just send a PingPlotter save file for them to analyze. In many cases, their goal is to "close the case". Most of the time your first contact with your provider (the one who can help you solve the problem) is going to be with a first-level, front-line support technician. You can certainly zoom PingPlotter in to only the very worst 10 samples you collected, but that doesn't give a realistic picture of the problem Does not exaggerate the problem or the data.Includes solid supporting data, covering at least a few minutes and possibly several days.Make sure you describe the affect this problem is having on your network experience. Bad PingPlotter data is meaningless unless there is some impact to other applications. Is clear about the actual problem being experienced.Correlates the problem description (i.e.: bad VoIP quality or slow game performance) with the supporting data (i.e.: packet loss in PingPlotter).In this section, we'll show you how to use some of the tools in PingPlotter to collect data, save and reload that data, and then cover areas to focus on to make a really convincing story.Ī convincing story (when using PingPlotter to document a network problem) is one that has some (or most) of the following attributes: It does this by collecting data over time, and then giving you the capability to present it in a way that can be compelling to someone else. PingPlotter can help you do both of these tasks. ![]() If this happens, you'll want to build a compelling case that clearly demonstrates the problem, and then also convey (or present) that information. In most cases though, the network problem will need to be fixed by someone else. In some cases you might be able to solve this network problem yourself - possibly by upgrading the BIOS on a hardware device, replacing a network cable or changing network service providers. ![]() ![]() If you find a network problem, you'll most likely want to try and solve that problem.
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